Policies & Support

BEFORE THE PROGRAM

All standard non-discounted course registrations are conducted via Self-Service, Moore’s online registration portal. If you haven’t used the system before, please read through the following steps below to ensure a successful and complete registration process. 
  1. We strongly recommend using Google Chrome on a desktop computer or laptop to register. Before you register, please allow pop-ups and cookies and plan to prevent system timeouts. Have your payment method ready and complete the following steps without your computer idling to avoid incomplete registration. We accept Visa, MasterCard, Discover & AmEx.
  2. Select your course using the registration link in the course description
  3. Hit "ADD"
  4. A pop-up window will appear – select "proceed to registration"
    1. NEW USERSFollow the prompts to create a new account. (Tip: be sure to write down your login credentials and keep them somewhere handy - you'll need them in the future!)
    2. RETURNING USERS Forgot your login credentials? Submit a ticket or email us at ce@moore.edu!
Didn't receive a confirmation email? Please send your full name and the course you have selected to ce@moore.edu. Your payment may not have been processed successfully.

Written notification of course withdrawal is required and must be submitted via email to ce@moore.edu. After receiving written notice, our team will confirm your refund amount according to the following schedule and provide you with the required tuition refund forms for you to complete. Please note that all refunds are processed in the form of direct deposit or paper check within 4-6 weeks. Tuition refunds are calculated according to the following schedule: 
  • Prior to 1st class meeting: 100% less $55 withdrawal fee 
  • After 1st class meeting: 80% less $55 withdrawal fee 
  • After 2nd class meeting: 50% less $55 withdrawal fee 
  • After 3rd class meeting: no refund

Please note that students dismissed from the program due to code of conduct violations do not receive refunds.

Moore reserves the right to withdraw courses, alter its curriculum, change instructors or modify tuition. Portions of this publication are subject to change without notice. Courses not meeting minimum enrollment are canceled. All attempts are made to notify registered students before the start of the course and all course fees are refunded within 4-6 weeks. After notifying students of course cancellations, our team will provide you with the required tuition refund forms for you to complete. 

Students registering for the CREDIT section of any course receive homework, grades, and report cards. Upon successful completion of any course, credit students have access to an official transcript with 2 transferrable college credits. After completing 8 total courses, students taking courses for credit are eligible to graduate from Moore with an official Certificate signed by the President of the College. 

Students registering for the NONCREDIT section of any course do not receive the academic items or official documentation listed above. Noncredit courses may not be applied toward an official Certificate and cannot retroactively be changed to the credit section of a course.

We welcome all kinds of learners to our ACE programs! Moore’s BFA graduates are entitled to a 20% discount. Senior Citizens (62 years of age or older) are entitled to a 10% discount with age verification. 

Discounted registrations cannot be made online - if you qualify, please submit your Student Information & Permissions Form as your course registration. After submission, please call us at (215) 965-4030 to complete payment for your course.

Moore follows guidelines provided by the CDC and the City of Philadelphia Department of Public Health regarding COVID-19. 

It is strongly recommended that all eligible ACE students attending on-campus classes obtain COVID-19 vaccination and up-to-date boosters prior to arrival at their first class meeting.

At this time, masks are strongly recommended for all on-campus students, including Adult Continuing Education students. 

Moore also provides:

  • Large, well-ventilated classrooms and studio setups 
  • Ample sanitizing spaces across campus 
If you are feeling unwell, please stay home and request an excused absence.   For the latest updates on our health and safety policies, please visit moore.edu/coronavirus 

The Adult Programs team can be contacted Monday - Friday, 9:00 am - 5:00 pm EST at ce@moore.edu or 215-965-4030!

DURING THE PROGRAM

Having trouble? Don't panic, our team is here to help! If you are experiencing technical or hardware issues, please submit a ticket and notify your instructor. 

Online classes enable the Moore community the convenience of studying anytime from anywhere. Moore's online classes provide students with visually–rich interactive learning. Nervous about learning online? Adult students learn to navigate the online classroom, gain familiarity with online communication, and get a sense of the dynamics of online interaction as the course begins. Before class gets started, get connected to a strong wifi source, test your Moodle login, and make sure to obtain your Zoom link from your instructor. If all else fails, use your intuition and remember that Google is your friend!  

Having trouble? Don't panic, our team is here to help! If you are experiencing technical or hardware issues, please submit a ticket and notify your instructor of technical difficulties. If you are experiencing login credential issues, please contact our team at ce@moore.edu.

Students are responsible for purchasing their own supplies. A detailed supply list of required materials will be provided by your instructor during your first class meeting, but be sure to bring a notebook or sketchbook and a writing utensil on the first day!

ALL online students must have access to at least one preferred system for Zoom meetings (laptop or tablet preferred, smartphone accepted). Additionally, all students must have the basic computer or technology skills needed to operate the basic functions of the system of their choice. Your instructor may require or recommend additional software or technology. 

Please note, these materials are required for students in the following courses ONLY:

INTERIOR DESIGN STUDIES 

  • Interior Design Principles 
  • Digital Visualization I: AutoCAD & SketchUp (PC Only)
  • Digital Visualization II: Revit Modeling (PC Only)
  • Lighting Techniques
  • Interior Design Studies: Advanced Projects   

DIGITAL DESIGN ELECTIVES

  • Digital Design: Intro to Adobe Creative Suite
  • Digital Design: InDesign & Illustrator
  • Digital Design: Intro to Web Development
  • Digital Design: Color Pre-Press Production
  • Digital Design: Premiere Pro & After Effects

Students in the courses listed above must have access to the technology options listed, in addition to:

Mac or PC laptop or desktop computer (EXCEPT for Digital Visualization I: AutoCAD & SketchUp and Digital Visualization II: Revit Modeling - in which case a PC is required**)

Required Software: Adobe Creative Cloud – system requirements (please note: you are required to install Adobe Creative Cloud before your first class meeting) Your instructor may require or recommend additional software or technology. 

 

Questions? Please contact your instructor directly.

Students are expected to follow general behavior rules of being respectful of each other, the instructor and staff, as well as the College facility.  Inappropriate behavior will not be tolerated and Moore reserves the right to dismiss students from the program. Students dismissed from the program due to code of conduct violations do not receive refunds. “Disruption” or “inappropriateness,” as applied to the educational setting means behavior that interferes with normal educational functions. Examples include, but are not limited to, inability or refusal to comply with direction; excessive demands that impede program staff's ability to address the needs of our larger community; bullying, sexual harassment and misconduct, physical threats, personal insults, bodily harm, bodily modification, consumption of illegal substances, illegal underage activity, and any illegal acts. Failure to adhere to these guidelines may result in disciplinary action, program dismissal, and the involvement of security and law enforcement. Students dismissed from the program due to code of conduct violations do not receive refunds.

The following student services are available to Continuing Education students: Moore's Dining Hall serves three meals daily which can be purchased Monday through Friday, and two meals on Saturday and Sunday. Adjacent to the Dining Hall is the cozy and comfortable Jane's Corner with a fireplace and multiple sofas for catching up with friends or studying between classes, as well as a convenient grab-and-go cafe. Please contact General Manager, Michele O'Neill at moneill@sagedining.com to discuss any special dietary needs. View daily menus at the Dining Hall here.

Upon successful completion of a sixth credit-bearing certificate course, students may access the Locks Career Center and talk to an advisor regarding career counseling. 

AFTER THE PROGRAM

Students enrolled in credit-bearing courses are graded based on their in-class performance, demonstrated effort, the completion of daily homework assignments, and final projects. The quality of a student’s achievement is graded A through F. Grading is a matter of judgment and varies from teacher to teacher. Students are rewarded for individual effort, process, and progress, and not necessarily product.

  • A grade in the “A” range is given for high-quality work that reflects an excellent understanding of the issues raised by the assignments.
  • A grade in the “B” range is given for above-average work that reflects significant growth and demonstrated potential.
  • A grade in the “C” range is a reasonable grade for work that reflects adequate skill and potential for growth.
  • A grade in the “D” range is given for work that reflects some ability but does not meet all the requirements.
  • A grade of “F” is given to a student who has failed.
  • A grade of "W" is given to a student who has withdrawn from the course.
  • A grade of "I" is given to students who explicitly request an incomplete from the instructor and communicates a definitive extended deadline by which all coursework must be complete. 

Complete your official transcript request any time using Parchment, Moore's secure official transcript request portal! Official transcripts orders are $12 per copy.

Upon successful completion of the 8th and final course in any given certificate course sequence, CREDIT students are considered official Moore Alumni and must submit their Certificate Review Request Form to receive documentation of completion. After submission and review, official certificates are hand-produced and mailed to the address provided within 2-4 weeks. Official certificates are signed by the President of the College and the Managing Director of Continuing Education.

Certificate program alumni are strongly encouraged to stay in touch by joining Connect Moore, our official job board and alumni networking platform, and to take advantage of career advising services at the Locks Career Center.

Moore is a Pennsylvania Act 48 Approved Provider and all credit courses offered by the College satisfy Act 48 regulations. To request a course be reported to the Pennsylvania Department of Education, please email ce@moore.edu.